HRS EMEA CI, QA & Operational Excellence Specialist (PE-11328)

2022-09-08-Budapest-HR/Jog
A munkáltatóról / About the company
Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?

As a key member of the HR Services team, the OPEX Specialist will be responsible for accurate capture of business and HR Services requirements and analysis of activities/process logic, integration points, and user experience of HR services & technologies. Coordinate the development and execution of structured process improvement activities across all HRS services in the region to drive operational efficiencies and client satisfaction. Manage the day to day metrics & scorecards to ensure the team is leveraging technology to execute effectively. Participate in the development and execution of the HRS deployment project plan in the region. Coordinate the deployment of HRS divisions in a consistent and repeatable manner. Coordinate appropriate business process improvement sessions for key processes across HRS work-streams to yield tangible outcomes.

Pozíció részletezése / Position overview
Your key responsibilities:

• Identify process improvement and develop standards across teams to ensure consistent, repeatable processes are implemented for HRS client groups
• Support the HRS leadership and clients in the development and execution of key deployment activities associated with HRS division implementations across the region.
• Monitor and govern all process documentation and process flows to ensure business continuity and knowledge transfer processes are in place.
• Participate in the identification of key processes for offshore consideration and support the execution of process transition
• Coordinate for systems/tools implementations
• Support automation activities within HRS including use of VBA / macros and other appropriate tools
• Cooperate closely with HRS leadership on Performance Quality System
• Coordinate SME Community and ensures the communication flow and roles and responsibilities are kept.
• Ensure linkage between partners, HRS, leadership and team leaders
• Measure & maintain the HRS Quality Performance System
• Develop, update and maintain Dashboards in a timely manner. Create new analyses as required
• Responsible for furnishing data (& potential investigations when required) in relation to Zero Incident monitoring regarding potential & actual data loss / breaches
• Become one of the HRS champions & advocates of ProLaunch and the use of the gated process
• Coordinate the client feedback process, identify opportunities for improvement and help HRS leaders in driving client satisfaction by reducing errors and eliminating waste.
• Deputise for HRS Transition leader on the global OPEX committee (when required) ensuring that the regional needs are shared with the rest of the organisation and that global initiatives impacting the region are well understood by the regional HRS leaders.

Qualifications:

• University Degree is required and ideally combined with a Master’s degree
• 2-3 years experience in Operational Excellence, Project Management or HR Operations
• Experience of working in a team environment and ideally a customer-facing function/department
• Project Management experience or strong exposure
• Solid understanding of technology platforms to conduct daily work (HR Management System (Oracle), Ticketing System (Service Now), ATS (Taleo), Power BI
• A good Excel knowledge is required and a knowledge of Macros/VBA is a definite plus
• Fluency in English is required. Fluency in another language would be considered as a definite plus
• Must be able to demonstrate strong customer service, organizational and communication skills
• Demonstrate solid process orientation in terms of juggling multiple priorities and sharing of knowledge
• Preferred experience working with a remote workforce and working within a remote team
• PMP certification &/or six sigma and/or Scrum certification would be a plus

What the company offers:

• Permanent contract in a fast-growing global company
• Challenging projects in dynamic collaborative team
• Flexible working solutions (hybrid, flexible working hours) are implemented across different EMEA locations
• We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
• We make your perspectives matter – Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level
• We make your growth matter – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
• We make your voice matter – we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)

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