German speaking eSignature Customer Support Representative (PE-11322)
Provide exceptional technical support for the company’s eSignature component of the DAC
Handles incoming support channels to troubleshoot customer inquiries, including but not limited to standard end-user tasks such as signing and managing envelopes, configuring templates and PowerForms, and other aspects of using the eSignature product suite
Escalate issues as needed in a timely manner with clear and effective communication
Uses broad product familiarity within DAC areas to help customers increase adoption
Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues
Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
Promotes the products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
Meets and exceeds the client’s Customer Support service level goals for eSignature and related services
What you need to have:
A passion for technology and helping customers solve their technical problems
Experience troubleshooting in a web-based environment
Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence
Bachelors of Science degree in a Computer Science, Engineering, or related technical discipline
What we offer:
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
High value awards and recognitions, annual bonus and quarterly promotions for top performers
Current home office possibility and potentially hybrid model of working in the future
Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization).
Chance to be part of a rapidly expanding organization.
Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
Reimbursable language courses.
Team events and Company events (cool and youthful parties with team-games, etc.).