German Speaking Service Desk Agent (PE- 11321)
Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
Ticket escalation to respective Support Group.
Coordinating the German end user resolution in cooperation with the other English speaking support units.
Incident resolution and recovery.
Communicating solution or workaround to the employees of the customer in German.
Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
Communicating updates regarding major incidents to users.
Running reports on active users on a quarterly basis and verifying with managers.
What you need to have:
Have excellent written and verbal communication skills in German and at least upper-intermediate English.
Have experience in customer service – experience gained in IT Help Desk would be an advantage.
Have at least High School degree.
Have desire to learn -- no IT background required, training will provide the necessary technical knowledge.
Are open to work in shifts.
Have excellent communication skills – both written and spoken.
Are flexible, open-minded personality with a “can do” attitude.
What we offer:
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
High value awards and recognitions, annual bonus and quarterly promotions for top performers
Current home office possibility and potentially hybrid model of working in the future
Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization).
Chance to be part of a rapidly expanding organization.
Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
Reimbursable language courses.
Team events and Company events (cool and youthful parties with team-games, etc.).