Japanese speaking eSignature Customer Support Representative (PE-11284)

2022-08-01-Budapest-IT
A munkáltatóról / About the company
Our Client is a multinational and prestigious company. To their continuously expanding team in Budapest we are looking for a Japanese speaking eSignature Customer Support Representative
Pozíció részletezése / Position overview
The Customer Support Representative is a tactical customer service resource and provides first level support for our eSignature customer base. The Customer Support Representative will both have the accountability and responsibility to deliver on our customers’ needs, including thorough communication and prompt routing of escalations whenever necessary. As such, this role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software. This position reports to a Technical Support Manager.

What you’ll be doing:

● Provide exceptional technical support for the company’s eSignature component of the DAC
● Handles incoming support channels to troubleshoot customer inquiries, including but not limited to standard end-user tasks such as signing and managing envelopes, configuring templates and PowerForms, and other aspects of using the eSignature product suite
● Escalate issues as needed in a timely manner with clear and effective communication.
● Uses broad product familiarity within DAC areas to help customers increase adoption.
● Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues
● Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
● Promotes the products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
● Meets and exceeds the client’s Customer Support service level goals for eSignature and related service
● Willing to work in night shift, from 2.00 AM to 11 AM

What you need to have:

● A passion for technology and helping customers solve their technical problems
● Experience troubleshooting in a web-based environment
● Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence
● Bachelors of Science degree in a Computer Science, Engineering, or related technical discipline
● Experience troubleshooting and supporting SaaS Applications
● Fluent or close to native in Japanese and English
● Professional experience within relevant industries for which our client provides solutions
● Ability to troubleshoot regular expressions
● Understanding of web-based applications, web service APIs, and authentication technologies such as SAML and oAuth
● Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
● Ability to collaborate with peers across the organization without friction

What we offer:

● A workplace where you can apply your very good language skills in customer contact daily
● An organization driven by technology – We have a tremendous technology backbone
● Open, ‘can do’ team spirit
● Extensive skills training and development opportunities
● Attractive compensation package
● Current home office possibility and potentially hybrid model of working in the future

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)

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