Russian Speaking First Line Analyst (TV-10477)

2021-07-15-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
Our multinational client is a leading provider of IT infrastructure services for which we look for new candidates to Russian Speaking First Line Analyst position.
Pozíció részletezése / Position overview
What you’ll be doing

– Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
– Resolving IT issues which can occur during the course of office work
– Documentation and logging of calls on the ticketing tool
– Delegation of problems which cannot be resolved on first level to the competent teams
– Maintaining and improving customer satisfaction level

What you need to have

– Intermediate English and fluency in Russian (any additional European language knowledge is an advantage)
– Affinity to resolving IT related issues
– Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems,
MS Office tools
– Logical thinking, solving problems resourcefully and fast
– Outstanding communication skills, customer focused mind-set
– Ability to do multitasking
– Enjoying and committed to working in teams
– For this position you’ll need an European citizenship or a valid Hungarian working permit

What we offer

As a future member of our team in the IT Service Desk department you will have the opportunity to:

– Use and improve your language knowledge
– Participate in trainings and talent programmes
– Go through a professional and personal development
– Work in a fun and diverse atmosphere
– Have a stable workplace with flexible scheduling

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

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