APS Senior UC Aura Consultant (LSZ-10487)

2021-07-19-Budapest-IT/Telekom
Pozíció részletezése / Position overview
Our client is a multinational technology company, that specializes in cloud communications and workstream collaboration solutions, serving organizations at 220,000 customer locations in 190 countries worldwide

Our Client is building up a new team, therefore different seniority level candidates are welcome.

ABOUT THE RESPONSIBILITIES

• Provide technical consultancy to Customer for AVAYA CORE solutions deployed as part of global Contact Centre Service
• Interface with the Avaya / Customer Contract team and Customer Business team.
• Provide high level designs and engineering support where required.
• Lead and provide technical design ownership and governance
• Maintain and update Avaya documentation
• Provide single point of contact for the client for Avaya in relation to design issues
• Provide new solutions to the client as dictated by business initiatives and technology advances
• Maintain LLD and Change Control reviews
• Work within a squad to build the solution in line with Customer and agreed requirements
• Own the configuration, build and migration of Avaya proposed AVAYA CORE platforms
• Advance Integration with AVAYA CORE platforms and integration with Oceana solution
• Ensure user acceptance testing is completed and the service is accepted within Operations
• Support configuration changes in life to ensure changes are implemented correctly

ABOUT THE REQUIREMENTS

• Broad understanding of the solutions business with 10+ years of relevant experience in the ICT industry /
• Solution Architect role
• Verint Certified Engineer
• Demonstrated expertise in complex solution design, implementation, and support, particularly in VOIP networks. This includes expertise in Avaya Omni Channels products / Solutions
• The consultant will be allocated to key Customers squads and their role is to be a key member with responsibility for the build, configuration and migration of Avaya /Verint IVR solutions. The role will be responsible for working directly with customers and colleagues in order to configure, build and test the components that make up the agreed solution
• Ability to interact with all levels of staff in Client, Supplier/Distributor and Avaya / Customer internal environment across geography and culture
• Excellent documentation skills and expertise on productivity tools like, MS PowerPoint, MS Visio, MS word, MS Excel etc.
• Knowledge of competitor solutions, ICT environment, strategic partners for solutions, industry and business trends in order to be able to build solutions is an advantage
• Collate and interpret business requirement that drove opportunities sizing and blueprints
• Design solutions in scope and present their architecture to projects stakeholders
• Specifying business requirements for translation into IT based solutions.
• In-depth knowledge of Systems analysis, development, planning and documentation methods and standards
• Experienced in system testing, conversion, implementation and quality assurance
• Experience in project management and team leadership
• In-depth knowledge regarding Avaya voice over IP solutions and Voip systems in General (SIP and H.323 protocols), implementing & Maintaining Avaya Enterprise Unified communication systems (Avaya Aura Communication manager, System & session manager, Messaging, Presence, Breeze, Device services, Utility services, Aura Conferencing, Enablement services, Avaya call recording etc.) with related applications
• Implementing, Configuring & support of the Avaya Session border controller (SBCE), Avaya Equinox Management, Media server. Avaya Scopia Video Conferencing, Avaya IP Office, Ascom WiFi & IP DECT, and the One-x attendant (R3 & R4)
• Competent and capable of working on various necessary platforms like Windows Server, Linux, UNIX, MS DOS, etc.
• Handled several integrations with several vendors and 3rd party applications with Avaya such (Skype for Business, Ascom, Tiger TMS, FCS. etc)
• Delivered several product presentations

ABOUT THE BENEFITS
• Well-Being
We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel
We work in a dynamic environment and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning
Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development
A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back
We recognize our colleagues for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
• Stock Purchasing
We invite you to own a share of our innovative company. As an employee you have the opportunity to purchase our stock at 15% below fair market value in many countries.

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

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