APS Lead Architect / Technical Delivery Lead (LSZ-10486)

2021-07-19-Budapest-IT/Telekom
Pozíció részletezése / Position overview
Our client is a multinational technology company, that specializes in cloud communications and workstream collaboration solutions, serving organizations at 220,000 customer locations in 190 countries worldwide

Our Client is building up a new team, therefore different seniority level candidates are welcome.

ABOUT THE RESPONSIBILITIES

• Provide technical consultancy to Customer for all the Avaya / Verint third party (Google, Nuance, PCI Payment platform) solutions deployed as part of global Contact Centre Service
• Ultimately be responsible to the Programme Manager / CSE on project and in life matters
• Interface with the Avaya Customer Contract team and Customer Business team
• Provide high level designs and engineering support where required
• Pre-Sales responsibility for upselling new solutions through the life of the contract
• Lead and provide technical design ownership and governance for the Avaya / Verint Solution components
• Maintain and update Avaya documentation
• Primary point of contact for the client for Avaya in relation to design issues
• Provide new solutions to the client as dictated by business initiatives and technology advances
• Maintain LLD and Change Control reviews

ABOUT THE REQUIREMENTS

This role requires an excellent knowledge of the Avaya / Verint portfolios, with particular experience within
Complex Contact Center environments. In depth expertise of:

• Avaya Omni Channel solutions with the skills to carry out solution implementation
• Verint solution capabilities, general knowledge of Infrastructure, Network, Security, Call Collection is necessary due to the global nature of the Solution
• Broad understanding of the solutions business with substantial relevant experience in the ICT industry and in a Solution Architect role
• Avaya and Verint Certified Engineer
• Demonstrated expertise in complex solution design, implementation, and support, particularly in VOIP networks. This includes expertise in Avaya Omni Channels products and solutions
• Specific experience in Avaya Oceana CX platform, Verint WFO (including Voice of the customer analytics), Google Dialogue flow, Nuance and other market leading contact centers technologies.
• Ability to interact with all levels of staff in Client, Supplier/Distributor and Avaya / Customer internal environment
• across geography and culture
• Excellent documentation skills and expertise on productivity tools like MS Office
• Knowledge of competitor solutions, ICT environment, strategic partners for solutions, industry and business trends in order to be able to build solutions is an advantage
• Bachelor’s degree or equivalent experience

ABOUT THE BENEFITS
• Well-Being
We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel
We work in a dynamic environment and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning
Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development
A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back
We recognize our colleagues for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
• Stock Purchasing
We invite you to own a share of our innovative company. As an employee you have the opportunity to purchase our stock at 15% below fair market value in many countries.

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

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