APS Senior WFO Consultant (LSZ-10483)

2021-07-19-Budapest-IT/Telekom
Pozíció részletezése / Position overview
Our client is a multinational technology company, that specializes in cloud communications and workstream collaboration solutions, serving organizations at 220,000 customer locations in 190 countries worldwide

Our Client is building up a new team, therefore different seniority level candidates are welcome.

ABOUT THE RESPONSIBILITIES

• Technical Delivery lead role – overseeing the delivery of entire solution and all components
• Provide technical consultancy to Customer for all the Avaya, Verint, third party (Google /Nuance / PCI Payment platform) solutions deployed as part of global Contact Centre Service
• Interface with the Avaya / Customer Contract team and Customer Business Team
• Provide high level designs and engineering support where required
• Primary technical contact for the Oceana/Analytics implementation customer
• Lead and provide technical design ownership and governance for the Avaya / Verint Solution
• Provide technical design leadership and governance for all Avaya / Verint Solution components
• Maintain LLD and Change Control reviews.
• Provide single point of contact for the client for Avaya in relation to design issues related to the Avaya / Verint Solution
• Maintain LLD and Change Control reviews
• Work within a squad to build the solution in line with Customer and agreed requirements.
• Overseeing the testing, SIT, /UAT and go live activities
• Own the configuration, build and migration of Avaya/Verint WFOv11.1 to v15.2 platforms
• Advance Integration with Avaya and Verint platforms.
• Ensure user acceptance testing is completed and the service is accepted within Operations

ABOUT THE REQUIREMENTS

Competencies & Knowledge

• Strongly motivated to succeed, able to work independently and across a matrixed, international team, ideally within an agile model
• Ability to interact with all levels of staff in Client, Supplier/Distributor and Avaya / Customer internal environment across geography and culture
• Excellent verbal, interpersonal and confident presenting skills
• Able to innovate and be flexible and creative in helping to develop a business opportunity or solution
• Industry experience and excellent knowledge of the Avaya/Verint WFO v11.1 and v15.2 product suite
• Proven track record of successfully delivering Verint WFO v11.1 and v15.2 projects
• Detail orientation, able to capture and identify all aspects of the solution
• Ability to both influence and show resolve under pressure from both customers and internal stakeholders
• Knowledge of competitor solutions, ICT environment, strategic partners for solutions, industry and business trends in order to be able to build solutions is an advantage

Experience & Qualifications

• Bachelor’s degree or equivalent experience with additional technical certifications in VOIP and Verint WFO (including Voice of the customer analytics), other market leading contact centers technologies.
• In depth expertise within Avaya Omni Channel solutions with the skills to carry out solution implementation
• General knowledge of Infrastructure, Network, Security, Call Collection is necessary due to the global nature of the Solution
• Broad understanding of the solutions business with substantial relevant experience in a solution architect role
• Verint Certified Engineer
• Demonstrated expertise in complex solution design, implementation, and support, particularly in VOIP networks, including expertise in Avaya Omni Channels products / Solutions
• Good understanding of Microsoft Windows Server operating system and Microsoft SQL Server, Avaya contact centre technologies, and of networking services such as DNS, DHCP, NAT and VPN
• Excellent documentation skills and expertise on productivity tools such as MS Office

ABOUT THE BENEFITS
• Well-Being
We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel
We work in a dynamic environment and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning
Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development
A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back
We recognize our colleagues for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
• Stock Purchasing
We invite you to own a share of our innovative company. As an employee you have the opportunity to purchase our stock at 15% below fair market value in many countries.

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

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