Service Enablement Manager (BM- 10462)

2021-07-08-Budapest-IT/Telekom
A munkáltatóról / About the company
Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for Service Enablement Manager to their Budapest-based branch.
Pozíció részletezése / Position overview
What you’ll be doing:

Leading SME between Service Portfolio Management and DDSO for the launch of new service capabilities and options and for changes to existing service capabilities and options
Ensuring continuous service improvement and feedback to the Service Portfolio team
Analyzing requests, identifying Key requirements, enforcing Strategy, using agile approach to meet key requirements
Engaging correct SMEs, defining & agreeing scope, validating & agreeing impact with SME
Reviewing Scope, Solution, Impact, Risks & Issues with SME manager
Obtaining approval from SME line Manager, Sr Manager
Providing Early life support in case of any gaps / scope creep from Requestor / SME
Reviewing Risks/Issues, PIR, Lessons Learnt, Providing improvement inputs to team
Managing & Governing the request till approved by Sr Manager / Lead of SME
Holding accountability for the accuracy and integrity of the service capability matrix (ensuring changes do not impact on offerings and value to existing contracts)
Chairing regular governance meetings to review the service capabilities and costs
Implementing and communicating the process and governance arrangements for managing changes to the service capability catalogue
Identifying and communicating changes to service capabilities to all key stakeholders
Coordinating a team to provide high quality service enablement outputs in support of customer contracts across multiple customer sectors and CFUs
Organising delivery of agreed work streams and/or key performance indicators and service level agreements for their customer base within their functional remit
Reviewing resource utilisation and performance metrics across the team, and adjusting resourcing accordingly, to ensure ability to meet customer contractual demands
Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Experience across WNB and C2M- Operation to support Service designer, Bid Response, PSI, CSI, AIS & bespoke request
Ability to Assess & Categorize request, engage SME to support one or more introduction tower PI,SI,AIS etc
Ability to Map requirement with ops deliverable, tool requirement, process improvement, Std Capabilities & Identify variation from std Capabilities
Good understanding of ITIL Service Management – ITIL foundation certificate as a minimum
Good understanding of customer requirements and service issues to feed back into the service portfolio team (CSIP knowledge preferred)
Ability to Support / Guide SME Work pack creation and its alignment with request Good understanding of the C2M and L2C (WNB) processes and how services are provided by operations
Member of a professional body e.g. Institution of Engineering and Technology

Language skills:

English on a fluent level

KAPCSOLAT

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