Technical Design Specialist - Genesys Contact Centre (BM-1

2021-07-26-Budapest-IT/Telekom
A munkáltatóról / About the company
Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for Technical Design Specialist – Genesys Contact Centre to their Budapest-based branch.
Pozíció részletezése / Position overview
What you’ll be doing:

Provides consultancy on network designs for multiple platforms and/or solutions and/or customers
Responsible for establishing design best practice within a unit
Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects
Drives Right First Time solutions and leads lessons learned
Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate
Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution
Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution
Provide design authority for complex solutions and/or platform designs
Home office is available in this role depending on further agreement

Professional skills:

Hands on experience with Genesys engage design, installation and operation
Experience in designing, developing routing solutions implemented using Genesys Orchestration Server, Genesys Universal Routing Server and Genesys Rules Engine
In-depth understanding of Genesys Framework
Experience with workforce management in Genesys call center environment (Engage)
Hands on experience with real time and historical repoting

Language skills:

English on a conversational level
French on a conversational level is an advantage
German on a conversational level is an advantage
Any European language on a conversational level is an advantage

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

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