UNHCR - Senior Learning Development Assistant (PE-11211)
Please note that effective 1 March 2019 we only accept applications submitted through the MSRP portal. All the internally/externally advertised job openings in the UNHCR Global Service Centre are available on the following website:
The closing date is 30/06/2022.
The position number is #10030057
This Job Opening is available to eligible UNHCR staff members and external applicants.
Candidates must be legally present in Hungary at the time of application, recruitment and hire.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.
Procedures and Eligibility
Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).
Duties and Qualifications
Senior Learning Development Assistant
Organizational Setting and Work Relationships
This job contributes to talent development approaches and activities. The incumbent assists in the development of relevant corporate learning and development strategies and the design and delivery of customized solutions for colleagues in functional areas, managers and leaders in order to improve performance and contribute to career pathways. In doing so this will contribute towards building a positive UNHCR learning culture. S/he will also support the design and deliver of learning and development activities related to Bureaux and operational priorities.
Under the direct supervision of the supervisor who will provide overall direction and guidance in connection with the work, the incumbent will provide full scale administrative support to learning activities in area of responsibility. This includes but not limited to preparations of cost estimations, stakeholder management with trainers, venues and field offices, learner management with participants and Learning Management System administration.
The job requires the incumbent to contribute the unit¿s work both internally with the Divisions and Bureaux and in coordination with regional and field offices and external partners concerning capacity building and awareness raising activities to ensure appropriate cross-linkages of all UNHCR learning and development programmes with functional and management/leadership component.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
– Support the design and delivery of learning programmes, activities and or events including distance learning, e-learning, coaching, workshop and other approaches. This includes but not limited to providing recommendations on learning activity content, support in the selection of participants, managing the recording system for feedback on the work submitted, gathering permission for use of articles or book excerpts in learning materials, and workshop logistics (including onsite when required)
– Contribute to the development of written materials, guides and job aides to be used for learning/staff development purposes. Ensure that learning materials are uploaded into the Learning Management System, and that these are duly managed.
– Support the Unit¿s budget management on a regular basis and track budget expenditures.
– Assist in the preparation of the unit¿s annual strategic, administrative and programme submissions, budgets.
– Liaise with UNHCR sections to facilitate payments and prepare periodic unit expenditure reports and any other ad-hoc reporting needed; compile statistics as required or directed.
– Support the uploading of learning materials and programme information into the Learning Management System and communication tools including UNHCR¿s Intranet.
– Contribute to input on systems and procedure development.
– Provide support to the assessment and analysis of learning needs, learning methodologies, development, delivery and evaluation of learning activities as appropriate.
– Provide clerical support for the unit, searches office files and records relating to a variety of topics for information and references. Selects information and records in specified formats for use by others in preparing reports, correspondence, technical papers, project or programme plans and general reference documents.
– Make travel and hotel reservations, prepares travel authorizations and acts as a training focal point for both facilitators and participants.
– Prints, assembles and dispatches information and training material required for the purpose of workshops and other learning activities.
– Contribute to the maintenance of the Unit¿s inventory.
– Operate office equipment and is skilled in the use of the below specified software as required.
– Assist in the preparation and submission of Project Partnership Agreements, procurement processes and consultancy contracts and/or internship selection.
– Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
NOTE: A completed and relevant minimum first level university degree (equivalent to BA or higher) shall count in full (100%) towards the required years of work experience. Priority will be given to eligible applicants meeting the full requirements.
Salary range: NET 431,375 HUF- NET 505,304 HUF
Field(s) of Education
Certificates and/or Licenses
Administration; Adult Education; Business Administration;
Communication; Project Management; Human Resources;
Human Rights; Information Management; International Development;
International Law; Journalism; Logistics;
Management; Organizational Development; Social Work;
Politics; or other relevant field.
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Minimum 2 years of relevant professional experience in progressively responsible administrative functions, preferably related to administration, pedagogical activities and/or provision of training. Experience with an Enterprise Resource Management system.
Prior exposure to functions related to office administration. Experience with UNHCR’s operations and procedures. Experience with distance learning and learning management software. Exposure to UNHCR specific learning/training activities.
*CO-Drafting and Documentation
*IT-Microsoft Office Productivity Software
*RC-ISAD(G) cataloguing systems
ED-Adult education and training
TR-Assessment of Learning Needs
TR-Design & development of learning solutions including for e-learning & distance learning
TR-Evaluation of Learning Activities
TR-Implementation of Learning Management Systems
TR-Training – Virtual and face to face
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Competencies as defined in Job Profile
Please also note that English is essential for this Job Opening.
Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).
Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).
Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.
Shortlisted candidates may be required to sit for a test. Only shortlisted candidates will be notified. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
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This position is affiliated with the Talent Architect Unit, inside UNHCR¿s Global Learning and Development Centre (GLDC). The unit is a strategic counterpart for the the Learning & Integrated Talent Experience Section (LITE), Performance and Career Development Section (PCD), and the Leadership and People Management Section (LPM), supporting them with technical solutions, which is a key role in implementing an integrated talent approach. The unit is responsible for supporting the design, development and delivery of tailored learning solutions for UNHCR’s workforce in Operations, Offices and Divisions. This includes having an advisory role in the development of various learning materials and making sure that they are up to the quality standards determined by the GLDC. Besides this, the unit is responsible for the everyday operation of the Learning Management System, which includes system optimization, liaising with various internal stakeholders and providing end-user support. The unit is taking a key role in the transition to Workday: designing and implementing the ERP systems Learning module, which is integrated into the overall Talent experience. We are looking for an individual who has keen interest in digital learning trends, particularly in finding technical solutions to complex problems. Affinity to Information Technology is necessary for this role, demonstrated knowledge and understanding of Learning Management Systems, content authoring tools for self-paced learning and experience in user support are considered an asset.