-- Supports customers through telephony, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the client’s Agreement Cloud to provide customer resolution and proactive customer recommendations
-- Responsible for resolving customer issues including complex account, subscription and billing scenarios supporting subscription management
-- Meet and exceed the client’s Customer Support service level goals and KPIs
-- Partner with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the customer
-- Provide critical feedback related to improvements of the product and tools to impact customer experience
-- Promote the client’s products and services to customers and prospective customers via consultative discussion, product training, and evaluation of their service and support needs

What you need to have:

-- College degree or relevant work experience
-- 1+ years of Subscription or Sales Support including account maintenance, billing/contract, and admin tasks
-- Professional level of German and English
-- Effective communication skills -- ability to communicate in written & verbal forms, with audiences that include customers, peers, and occasional executive leadership
-- Ability to review, understand, and resolve complex issues
-- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
-- Ability to collaborate with peers across the organization without friction
-- Ability to communicate a complex or technical issue in a clear & concise manner
-- High level of attention to detail and ability to pivot in uncertain situations
-- Experience with or basic understanding of SaaS

What we offer:

-- A workplace where you can apply your very good language skills in customer contact daily
-- An organization driven by technology – We have a tremendous technology backbone
-- Open, ‘can do’ team spirit
-- Extensive skills training and development opportunities
-- Attractive compensation package
-- Hybrid model of working