• Providing support to 1st level desk colleagues with complex incidents
• Owning, leading and driving issues and representing during technical conference calls
• Being exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, VoIP just to name a few) through supporting complex network solutions
• You will be a crucial part of operating and maintaining world wide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.
• Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls
• Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression

Please note that this role requires the colleagues to work in shifts.

What you need to have:

Soft skills:

• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
• Ability to find root causes of problems and to focus on their quick and efficient solution

Professional skills:

• Network Technical troubleshooting
• ITIL knowledge
• Cisco certifications (CCNA/CCNP) Not Required but an advantage
• Being Familiar with Ticketing Tools (SNOW, REMEDY)
• In-depth understanding of LAN/WAN technologies is an advantage

Language skills:

• English on a fluent level is a must
• French on a fluent level is an advantage

What we offer:

• Competitive salary & benefit package
• Wide range of training & learning opportunities
• Long-term career opportunities
• Great, people-focused company culture
• Home office is available in this role depending on further agreement