Technical Writer SE- 10316

2021-04-29-Budapest-IT/Telekom
A munkáltatóról / About the company
Imagine a world where all your devices are connected. Simply. Elegantly. At our partner, that world is real. We make the complicated connections simple and the simple fun. Users worldwide rely on the company’s solutions for remote control, file sharing, systems management, data backup, business collaboration, and on-demand customer support.
Pozíció részletezése / Position overview
Duties and responsibilities:

– Delight our internal and external customers by producing clear, accurate, and timely online support solutions.
– Support the rapid evolution of our products by establishing trusted relationships with engineering, product and care teams.
– Prioritize, track and measure content improvements by identifying actionable insights through high-quality analytics and partnerships with cross-functional teams.
– Engage in creative problem solving, experiment with new approaches and share challenges and successes with a distributed writing team (California, Utah, Massachusetts and Budapest).
– Manage and improve support site experiences by keeping step with our rapidly evolving support platform architecture powered by the company
– Collaborate with our content strategist and extended writing teams to create and maintain shared resources such as internal procedural docs and style guides.  

Qualifications:

– Native-level English
– Experience with DITA XML (XMetaL, Oxygen XML Editor, etc.)
– 4+ years of experience developing technical documentation or similar experience in a customer service, IT, or software development organization
– Experience with Agile workflow best practices
– Excellent understanding of software development processes
– Able to understand target audiences and to design and deliver information in effective ways
– Able to learn about products through product use, interviews, and by reviewing specifications
– Able to work well in a remote working environment with limited supervision
– Eagerness, enthusiasm, and a “get things done” attitude in a fast-paced work environment.
– Experience in developer content, third-party integrations, and API support a plus

The company offers:

• Development of numerous world-class software products with Research and Development Centers in Hungary and HQ in Boston
• Agile environment, fast development cycles
• Our products are used daily by millions of users
• Regular FedEx days to introduce your most unique, innovative ideas
• Improve your knowledge: attend workshops, conferences, trainings, meetups
• Highly competitive remuneration packages in international comparison
• Free e-books and interactive English courses
• Bike and longboard friendly office with “Bring Your Pet to Work” days

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

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