Dutch Speaking Customer Service Specialist (PE-10313)

2021-07-28-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
On behalf of our multinational partner, we are searching for candidates for the following position: Dutch Speaking Customer Service Specialist.
Pozíció részletezése / Position overview
What you’ll be doing:

– Manage key customers for the business ensuring excellent service delivery at all times and attending meetings with customers on a regular basis
– Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary
– Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner
– Raise tickets for customer data updates
– Process credit notes as required relating to price or delivery discrepancies
– Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback
– Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns
– Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise
– Liaise with other internal departments in respect of resolving customer enquiries
– Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions
– Ensure daily statistics are submitted in a timely manner

What you need to have:

– You have advanced or Native in Dutch and upper-intermediate English language skills
– Experienced in customer service or order management, but fresh graduates are also welcome
– Ability to prioritize and complete own workload with minimal supervision
– Experience of using ERP systems
– Good planning and organizational skills
– Ability to work well under pressure and to meet tight deadlines
– Excellent written and verbal communication skills

What we offer:

– Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
– Training and continuous learning and certification opportunities (we have the best and most professional training team in our organization)
– Chance to be part of a rapidly expanding organization
– Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
– Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
– Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
– Reimbursable language courses
– Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
– High value awards and recognitions, annual bonus for top performers, and annual salary review
– Remote work option available

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

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