Sr Engineer, Endpoint Engineering (HO-10286)
You will be responsible as a Sr Engineer, Endpoint Engineering for to provide remote support for any PC issues that cannot be resolved by Service Desk or on-site support staff but also includes a strong emphasis on application packaging.
You will also responsible for service delivery of one or more global IT services (ownership). This includes being the subject matter expert (SME), as well as being responsible for the full-service lifecycle (vendor selection, implementation, operations, updates, documentation, change management, communications, continuous improvement, etc.). Examples for IT Services in the PC area are: Laptop Encryption, License and Compliance Management, Laptop Backup, Application Security and Control, Operating System Deployment, Application Packaging, VDI.
– Security and Control, Operating System Deployment, Application Packaging, VDI, etc.
– Support IT services as a contributor or backup of the service owner (examples of IT services see above).
– Work on IT projects as a technical project manager, technical coordinator, or individual contributor.
– Collaborate with peers from other sub-departments or teams in IT and business functions.
– Create technical training materials and documentation.
– Strong English language skills (oral and written)
– Ability to Install, configure and troubleshoot Microsoft Windows client operating systems
(Windows XP, Windows 7, Windows 10). Install, configure and troubleshoot Microsoft Office products (Office 2010, – Office 365, OneDrive).
– Manage PCs with Microsoft SCCM (OSD, packaging, deployments), configuration of the SCCM sites like distribution points is a plus.
– Troubleshooting LAN connectivity issues in a TCP/IP environment.
– Identifying and removing security threats (viruses, spyware, malware).
– Supporting remote access technologies (e.g. Juniper VPN). Answering questions and resolving problems for end-users from a remote location.
– Troubleshooting network printing.
– Installing and testing patches, security fixes, and service packs.