IT support Engineer SE-10243

2021-04-07-Budapest-IT/Telekom
Pozíció részletezése / Position overview
We are seeking a tech-savvy IT Support Engineer to help analyze and resolve incidents reported by our Security Operations Center (SOC), triage and investigate operational alerts and provide first line help desk to our onboarding process. This is an excellent opportunity for someone who is passionate about technology, interested in learning more about cybersecurity operations, and wants to build a career in technology. Working days are structured to cover US weekend and off-hour support.

Helpful Qualifications for the Role:

● Ability to master new software applications quickly.
● Comfort with diagnosing and fixing application problems.
● Experience scripting with Python and Javascript.
● Comfort with IT hardware and software.
● Some experience with Continuous Delivery pipelines and the tools used to deliver solutions (GIT, GitLab, BitBucket, Jenkins, AWS Code Deploy, Azure DevOps, etc.).
● Knowledge of AWS, Azure, or GCP.
● Experience with Linux administration.
● Oral and written fluency in English
● Self-organizing and a natural problem solver
● BS/BA in a technical field or relevant field experience.

What you will do as an IT Support Engineer:

● Respond to support requests from the SOC team to assist or triage problems in our security platforms.
● Maintain troubleshooting documentation with the latest findings and approaches.
● Investigate internal system or health alerts that originate from our platforms and triage or escalate as needed.
● Support our client teams with customer onboarding or change requests in our security platforms.
● Work with other security geeks.
General responsibilities include:
● Ensure technical issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of recurrence.
● Work with peers to ensure the end-to-end solution provided by BV works seamlessly for our clients.
● Maintain up-to-date troubleshooting and knowledge base.

Ideal candidates will:

● Thrive in our small, fast-paced, product-driven environment.
● Collaborate with teams from across the organization.
● Present ideas in business-friendly and user-friendly language.
● Follow a disciplined workflow.
● Demonstrate ownership of tasks with escalation as needed.
● Be a subject matter expert in how a set of technologies work together.
● Relentlessly push for successful operational outcomes.
● Possess a strong interest in cyber security.

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