Technical Design Specialist - Cisco Contact Centre (BM-10126)

2021-01-04-Budapest-IT/Telekom
A munkáltatóról / About the company
Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for Technical Design Specialist – Cisco Contact Centre to their Budapest-based branch.
Pozíció részletezése / Position overview
What you’ll be doing:

Provides consultancy on network designs for multiple platforms and/or solutions and/or customers
Responsible for establishing design best practice within a unit
Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects
Drives Right First Time solutions and leads lessons learned
Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate
Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution
Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution
Provide design authority for complex solutions and/or platform designs
Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:
Ability to meet the customers’ needs in line with the business requirements
Taking the responsibility and taking care of the consequences of making a decision
Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
Strengths and abilities that help to oversee processes and guide people toward the achievement of goals

Professional skills:
The Cisco Contact Centre Voice Specialist will be responsible for providing design and configuration expertise on Cisco Voice Platforms delivered by the company. This will include but not be limited to:
Cisco Unified Communication Manager
Cisco Unified Contact Centre Enterprise
Cisco Hosted ICM
Cisco HCS
Cisco Customer Voice Portal (CVP)
Cisco PUCCE
Webex Contact Centre
Webex Contact Centre Enterprise
Webex Calling
The Cisco Contact Centre Voice Specialist will also be expected to manage the hand over to support for voice services/solutions that are delivered as well as help in the definition of future voice network requirements via supporting Pre-Sales activities.
Within an assignment Install, configure and manage Cisco Call Manager, Cisco UCCE, Cisco PUCCE and Cisco Hosted configurations versions 8.x through 12.x. as well as WebdExCC, Webex Dialling and WebexCC Enterprise
To have solid Cisco Voice skills with experience in analysis, design, implementation and support of Cisco voice over IP system solutions including multiservice infrastructure, Cisco Call Manager, IP Gateways, legacy integration with traditional PBX systems and other voice components.
To design and configure the telephony infrastructure including: SIP, Session Border controllers, IVR, Session Manager, VoIP, Dialler solutions, WFO/WFM, and various Call Center applications, ICM Scripting, Reporting (including eGain), Multimedia applications (email, Chat, Social Networking)
Solid understanding of telephony networking theoretical concepts and broad knowledge of current Contact Center Technology trends and best practices. 5-7 years hands on Cisco engineer voice and networking experience including routers switches and firewalls. Cisco IP Telephony certification required.

Language skills:
English on a conversational level
French on a conversational level is an advantage
German on a conversational level is an advantage
Any European language on a conversational level is an advantage

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

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