Connect Intelligence APM Consultant (BM-10097)
Providing a consultative approach to a multitude of customers’ managed services to drive the value and relevance of the deployments such that the customers see benefit and a tight fit to their IT estate. Being the named owner for several customer managed services and to become a trusted partner for each customer that the role holder is responsible for and are known personally in the customer organisation. Reach deeper into the customer’s organisation to gain the confidence of application owners as well as the network team.
Providing effective support and technical ownership for APM based managed services, change implementations and technical leadership tasks, dealing with all relevant issues independently of the team manager. Also providing analytical and innovative input to projects/operational support tasks.
Ownership of the proposal of optimisation, acceleration or monitoring designs, solutions and in-life plans, and operational support policies and procedures. Providing assistance in meeting business objectives, solving customer problems by applying technical knowledge through the definition of high level solutions. Leading on specific deliverables for medium/large scale projects or implementing complex projects to achieve the required business benefits.
Managing expectations as appropriate with customer or Business Unit/LoB teams and may have responsibility for setting up work packages. This may involve liaising with internal, external and third party suppliers to achieve the desired business outcomes.
Developing the Connect Intelligence portfolio in conjunction with BT product line to introduce new road map features as they are released by the vendors. Identifying, proposing solutions for and implementing improvements to the managed service such that customers see these improvements and BT may also benefit from efficiency savings.
Guiding wider virtual team members and act as a technical reference for them on network or technology disciplines in own area of expertise. Responsible for developing service analysts and design hub resources to improve support for the managed service and likely to indirectly manage people to deliver specific tasks or projects. Obtaining and renewing professional accreditation is expected in this role.
Ensuring operational procedures, diagrams and documentation are in place, maintained and followed as appropriate.
Personally participating in and contributing to BT wide professional community activities e.g. knowledge sharing, best practice within BT and external industry. Using the relevant BT wide professional community framework to raise their skills and those of their project team to the recommended Professional Community standards.
Home office is available in this role depending on further agreement
This role will suit you if you have the following skills:
Ability to meet the customers’ needs in line with the business requirements
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
Taking the responsibility and taking care of the consequences of making a decision
Using all data and information available to analyse and understand a situation, with the aim of supporting decisions is an advantage
Ability to find root causes of problems and to focus on their quick and efficient solution
Riverbed SteelCentral product line (NetProfiler, NetShark AppResponse, Portal). Certification is a differentiator.
Riverbed Steelhead product line (Interceptor, CX, SFED and SteelCentral Controller). Knowledge in Riverbed Virtualization products is a plus. Certification is a differentiator.
Previous experience in a consultative or sales engineering customer facing role. Be able to describe a solution and its benefits.
Aternity end user experience. Certification is a differentiator. is an advantage
APM and NPM technologies from other vendors (experience with the technology) is an advantage
English on a fluent level