Bulgarian and German/Spanish + English speaking Service Desk Representative (PE-10035)

2020-10-01-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
On behalf of our multinational partner, we are searching for candidates for the following position: Bulgarian and German/Spanish Speaking Service Desk Representative.
Pozíció részletezése / Position overview
What you’ll be doing:

– Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
– Handling end-user calls and web queries via tools, phone and email
– Documentation and precise administration, logging of calls on the ticketing tool
– Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
– Keep the user informed, own and follow-up ongoing cases
– Maintaining and improving customer satisfaction level

What you need to have:

– Advanced or native in BULGARIAN language + German OR Spanish advanced level and you have upper-intermediate English language skills
– Experienced in any customer service – experience gained in IT Help Desk
– You have willing-to-learn attitude & customer-focus mindset
– Excellent communication skills – both written and spoken
– Flexible, multitasking, dynamic personality, team player attitude
– You have logical thinking, good problem solving skills
– Open for working in shifts

What we offer:

– Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
– Training and continuous learning and certification opportunities (we have the best and most professional training team in our organization)
– Chance to be part of a rapidly expanding organization
– Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
– Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
– Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
– Reimbursable language courses
– Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
– High value awards and recognitions, annual bonus for top performers, and annual salary review

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

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