Italian Speaking Service Desk Analyst - Level 1 (PE-9321)

A munkáltatóról / About the company
Our Client is a multinational and prestigious company. To their continuously expanding team in Budapest we are looking for a Italian Speaking Service Desk Analyst.
Pozíció részletezése / Position overview
What you’ll be doing:

As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers remotely from Budapest together with the company’s colleagues from around the world.

• They will contact you via email, phone, chat or a self-service portal and your task will be to support them in Italian and English language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution
• Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases to make sure that the team’s targets are met
• However – being the single point of contact for the customer – your most important responsibility will be to achieve their satisfaction

What you need to have:

• Italian and English knowledge that you can use on a daily basis
• Feel enthusiastic about answering questions and providing support to international partners


• Customer Service / Service Desk / IT support experience
• Knowledge of computer hardware/peripherals and printers
• Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard software

What we offer:

We offer a colorful and dynamic work environment with:
• A great diversity of nationalities, cultures and business areas
• Language courses (enroll to our free language courses provided by accredited language school and practice your freshly gained knowledge on a daily basis with your team)
• Training (we are ready to provide the technical and soft skill training necessary to be successful in your position & access to various well-known online learning platforms)
• Internal rotations in-between professional areas and promotions (as the company is growing continuously, you will have an opportunity to choose your own career path)
• Volunteering, sport and employee events


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30