SAP Solution Manager Analyst (SE-9747)
SAP Solution Manager Analyst is running and further developing SAP Solution Manager systems with standard workcenters and 3rd party add-ons.
Being a central management system the Solution Manager analysts works with IT Business Analysts, Project and Release managers, software developers, IT Security and SAP Basis analysts. Work consists mainly of design of new and improvement of existing solutions. Through support activities also helps business people outside IT mainly with incident resolution.
(S)he delivers SAP Solution Manager related requests from end to end including requirement mapping and specification, detailed design, system configuration and coordination of other teams and team members. Works closely with software developers to design and realize optimal solution.
Solutions designed are tested by her/himself, found defects are reported and rectified with other teams. Works closely with SAP basis and security teams to manage technical system configuration and authorization requirements. Work is managed in global ticketing system and is organized to keep transparent and effective.
Coordinates SAP transport requests from SAP Development through Quality Assurance to Production systems. Ensures consistent system landscape based on requests from SAP IT Project and Release managers. Designs and executes system analysis with built-in, self designed and prototyped tools. Supports release and project go-lives, which might happen after work hours or on weekends (flexible hours or paid overtime).
We are looking for someone that is willing to learn company specific solutions, have a professional mindset and friendly character. The company’s main values are Accountability, Integrity, Respect, Team Spirit and Transparency.
The company is migrating towards Agile mindset, processes and toolset. Any relevant experience is a plus. The candidate has possibility to evolve to a Senior SAP Solution Manager Analyst.
-Execute go-live simulation (pre-check SAP transport sequence in test system before go-live)
-Manage import of SAP transports to production on Go-Lives
-Provide occasional on-call support
-Helps resolving issues with SAP transports (RC8, sequence issues, reimports)
-Submit defects and incidents of detected errors
-Resolve defects and incidents of SAP Solution Manager
-Configure monitoring of interfaces, business processes, SAP transactions, scheduled jobs
-Create Functional Design Document of SolMan developments
-Design and execute testing of solman developments
-Provide training of SAP Solman systems to IT and business units
-Create and maintain knowledge articles in Service Now
-Provide technical support to identify regression test scope
-Manage and optimize enterprise software documentation (SOLDOC)
-Regularly update status of work items in ticketing system (Service Now)
-Collect and Report process metrics and KPIs
-Minimum Bachelor’s degree (preferably in IT or Sciences/Mathematics) or comparable experience
-Working knowledge and understanding of application development methodology
-Experience in SAP Solution Manager Administration
-Experience in SAP ECC / SCM / APO / BI / BW / DS / MDG / DR system administration is an advantage.
-Experience with Agile / DevOps software development methodologies and/or toolset is a plus.
-Fluent English is a must
-1-3 year relevant working experience