Senior Voice Designer (BM-9700)

2019-11-20-Budapest-IT/Telekom
A munkáltatóról / About the company
Our client is a multinational company. We are looking for experienced Candidates for the following opened position: Senior Network Designer
Pozíció részletezése / Position overview
You will be in charge of:

• Solid understanding of telephony networking theoretical concepts and broad knowledge of current Contact Center/UC Technology trends and best practices
• Ensuring that the scope of the delivery is understood, all impacted teams understand the sub-project delivery plans and that technical delivery plans are comprehensive and achieved.
• Identifying any pre requisites to technical sub-project deliveries and ensuring that they are delivered on time, Identifying when technical deliveries are at risk or where issues are raised, taking corrective action to co-ordinate, mitigate and resolve.
• The role holder should be comfortable working within virtual and geographically dispersed teams while establishing effective senior management relationships. UK and overseas travel will be a requirement.
• Accountable for production and baselining of the delivery plan including Cloud Applications and Customer milestones. Includes 3rd party dependencies and deliverables. (e.g. Platform team, product line, vendors). You will know the milestones and have a plan to deliver against them
• Drive progress against the plan, make recommendations and take any actions to address issues encountered during the scoping, design, build and various test phases of the Network (technical solutions) delivery
• Support post deployment testing and co-ordinate the resolution of issues raised as appropriate
• Take ownership of project delivery problems, identify what needs to happen and ensure all parties who are impacted or who can help to address the problem are engaged in a timely fashion to reach a solution. Deals with most problems independently of line management, taking the inputs of requirements owners, designers, testers and component teams and peers as required

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes during delivering a service
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and to systematically organize the various aspects of a problem or situation
• Taking the responsibility and takes care of the consequences of making a decision
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

• Voice network design (Unified Comms/Cisco Contact Center/Avaya/MS Lync/MS Teams/Genesys)
• Cisco CCNA (Collaboration) or CCNP (Collaboration preferred ), any Avaya, MS or Genesys specialization is an advantage
• Stakeholder Management (Internal and External Customers globally) is an advantage
• Work Package and Commercial Management (Defining Deliverables/Costing/Forecasting Timescales/Risk Management) is an advantage

What they offer:

• Supportive corporate culture
• Inspiring working teams
• Competitive salary and benefit package
• Professional development programs, trainings and educational support
• Employee and Family Friendly Workplace
• Private health insurance package

Location: Budapest

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