As an Italian Speaking Service Request Manager, you will be in charge of:

• Responsibility for handling enterprise customers’ IT and Telecommunication service requests including all commercial, problem solving and delivery aspects
• Taking ownership of the timely completion of the customer request: from technical design, pricing/proposal creation and ordering
• Directly performing some pricing and ordering activities and involves other departments of the company and third parties as necessary, like technical department
• Keeping the requester informed about the progress of his request via direct contacts and system updates
• Managing the handovers between the different departments of the company and promptly raises and resolves any issue

What you need to have:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirement
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and to systematically organize the various aspects of a problem or situation
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
• Excellent commercial understanding, communication and problem solving skills in a changing environment

Professional skills:

• Good knowledge of MS Office applications and agile with systems and processes
• Bachelor degree and/or 2+ years relevant working experience in SSC/Customer Service environment
• Interest in telecommunication field is an advantage

Language skills:

• English on a fluent level is a must
• Italian on a fluent level is a must
• As we have openings for more team, any European language on a fluent level is an advantage

What we offer:

• Competitive salary & benefit package
• Wide range of training & learning opportunities
• Long-term career opportunities
• Great, people-focused company culture