Audio Conferencing Analyst ((English + French OR Spanish) (SZJ-9599)

2019-11-08-Debrecen-Ügyfélszolgálat
A munkáltatóról / About the company
Our multinational partner company is searching for candidates for an Audio Conferencing Analyst position.
Pozíció részletezése / Position overview
What you’ll be doing:

As Audio Conferencing Analyst, you will be in charge of:

– Owning, driving, communicating, updating and proactively representing the company in all domains of activities
– Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
– Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
– Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user’s end
– Work with a variety of business and technical teams to enhance service
– Provide solutions, workarounds to incidents and problems
– Provide exceptional service support to the business
– Providing 1st line support for internal and external customers while using acquired/trained knowledge on – Technical background of the Conferencing Services/Microsoft user environment (Windows, Office tools).
– Understanding the services functions and ready to follow their changes and improvements.

What you need to have:

Soft skills:
– Ability to meet the customers’ needs in line with the business requirements
– Working with a cooperative and positive attitude in a group settings to achieve common goals
– The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
– Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
– Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Professional skills:
– Confident Windows and MS Office usage is a must

Language skills:
– English on a fluent level
– French or Spanish on a conversational level is a must

KAPCSOLAT

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