Finnish Speaking Service Desk Representative (SZJ-9914)

A munkáltatóról / About the company
Our Client is a multinational and prestigious company. To their continuously expanding team in Budapest we are looking for a Finnish Speaking Service Desk Representative.
Pozíció részletezése / Position overview
What you’ll be doing:

-Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
-Handling end-user calls and web queries via tools, phone and email
-Documentation and precise administration, logging of calls on the ticketing tool
-Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
-Keep the user informed, own and follow-up ongoing cases
-Maintaining and improving customer satisfaction level

What you need to have:

-Advanced or native in Finnish language and you have upper-intermediate English language skills
-Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks
foundation IT training as part of the Onboarding process)
-A university graduate – fresh graduates are welcome!
-You have willing-to-learn attitude & customer-focus mindset
-Excellent communication skills – both written and spoken
-Flexible, multitasking, dynamic personality, team player attitude
-You have logical thinking, good problem solving skills
-Open for working in shifts (no remote work option available)

What we offer:

-Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District,
Mill Park office
-Learn and grow – We have an excellent Training team, in-house training opportunities and monthly training calendar
-Keep current – We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions
-Give back – One of our value is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity &
environmental friendly events
-Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and
free medical services in Medicover private medical provider; free tea/ coffee in our kitchen and fruit days in the office
-Invest in yourself – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you
language course reimbursement for accredited courses


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30