Swedish Speaking Service Desk Representative (SZJ - 9913)

2022-06-20-Budapest-IT
A munkáltatóról / About the company
Our Client is a multinational and prestigious company. To their continuously expanding team in Budapest we are looking for a Swedish Speaking Service Desk Representative.
Pozíció részletezése / Position overview
What you’ll be doing:

– Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
– Handling end-user calls and web queries via tools, phone and email
– Documentation and precise administration, logging of calls on the ticketing tool
– Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
– Keep the user informed, own and follow-up ongoing cases
– Maintaining and improving customer satisfaction level

What you need to have:

– Advanced or native in Swedish language and you have upper-intermediate English language skills
– Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks foundation IT training as part of the Onboarding process)
– A university graduate – fresh graduates are welcome!
– You have willing-to-learn attitude & customer-focus mindset
– Excellent communication skills – both written and spoken
– Flexible, multitasking, dynamic personality, team player attitude
– You have logical thinking, good problem solving skills
– Open for working in shifts (no remote work option available)

What we offer:

– Competitive salary package + Annual bonus system +Cafeteria package
– In-house trainings
– Company insurance
– Language course reimbursement
– Free medical services
– All You can Move Sportpass + other discount fitness options
– Current home office possibility and potentially hybrid model of working in the future

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)

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