Application Support Specialist English Speaking (SZJ - 9831 )

A munkáltatóról / About the company
Our Client is a multinational and prestigious company. To their continuously expanding team in Budapest we are looking for a Application Support Specialist to provide L1.5 / L2 Application, Business Process and Database support to the employees of our customer.
Pozíció részletezése / Position overview
What you’ll be doing:

– Life-science Application and Business Support
– Taking end user calls when required
– Ticket creation/Categorization / Prioritization
– Ticket escalation to respective Support Group
– Incident resolution and recovery; Ticket Closure
– Ticket and mailbox monitoring, application monitoring
– Study administration and testing
– Database clean-up activities
– Data Dictionary maintenance

What you need to have:

– have excellent written and verbal communication skills in English (+ any other European language is preferable)
– have BA / MA degree
– have 1-3 years of relevant work experience in L1 Technical Support
– advanced user of Excel
– reliable, open personality who works well within a team and has accurate work habits
– ready to learn new applications and solutions and has quick learning ability
– have excellent analytical skills
– open to work in shifts

What we offer:

– Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
– Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
– Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
– Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
– Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
– Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
– Reimbursable language courses
– Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
– High value awards and recognitions, annual bonus for top performers, and annual salary review


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30