– Handle end user calls and web queries
– Act as the first point of contact for the customer
– Precise administration
– Act as primary contact between customer and resolving group
– Keep the user informed, own and follow up ongoing cases

What you need to have:

– Advanced or Native in French and you have upper-intermediate English language skills
– Experienced in customer service – experience gained on an IT Help Desk is an advantage but not a must
– A university graduate – Fresh graduates are welcome (high school is the minimum requirement to apply for the role)
– Desire to learn – no IT background required, training will provide the necessary technical knowledge
– Excellent communication skills – both written and spoken
– Flexible, open-minded personality and a “can do” attitude

What we offer:

– Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
– Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
– Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
– Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
– Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
– Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
– Reimbursable language courses
– Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
– High value awards and recognitions, annual bonus for top performers, and annual salary review