Service Support Engineer (English or English + Portuguese or Italian or German) (BB - 8405)

2018-07-18-Budapest-IT/Telekom
Pozíció részletezése / Position overview
What you’ll be doing:
– As the role holder, you will be doing technical support of infrastructure using technical skills acquired on internal trainings
– Technology and devices which will be supported by you are related to Voice and Data parts of infrastructure and produced by Avaya and Cisco
– You will be a part of highly professional team, where you will be able to develop your technical skills.
– All support teams are situated on one single floor, which gives great possibility to gain high level technical knowledge
– Extremely small amount of incoming calls, what lowers stress level almost to zero.
– We are receiving already reviewed incidents from Service Desk that reduces communication with user to a very rare and short event

What you need to have:

Soft skills:
– Ability to meet the customers’ needs in line with the business requirements is an advantage
– Focusing on the objectives and the required outcomes of the processes during delivering a service is an advantage
– Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
– The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is an advantage
– Taking the responsibility and takes care of the consequences of making a decision is a must
– Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is an advantage
– Technical set of mind is a must

Professional skills:
– Knowledge of network and voice infrastructure is an advantage
– Knowledge of Avaya and Cisco devices and technologies is an advantage

Language skills:
– English on a fluent level is a must
– Italian on a conversational level is a must OR Portuguese on a conversational level is a must OR German on a conversational level is a must

What we offer:
– Inspiring new challenges (various assignments, products and teams)
– Employee and Family Friendly Workplace – Opportunity to work from Home
– Supportive team culture
– Competitive salary and benefit package
– Professional development programs, trainings and educational support
– Private health insurance package

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