Customer Support 3rd Line (TN-8501)

2018-04-26-Budapest-IT/Telekom
A munkáltatóról / About the company
Our client is a multinational company. We are looking for experienced Candidates for the following opened position: Customer Support 3rd Line
Pozíció részletezése / Position overview
Customer Support 3rd Line, you will be in charge of:

To perform Advanced troubleshooting supporting users and internal resolver groups to resolve high complexity incidents on target minimizing impact to users.
Act on high risk and high complexity incidents.
Troubleshoot VPN, WLAN, Autonomous APs, Cisco Prime, Radius, Cisco ACS and Juniper. Support network transformation and device configuration.
Face to face handovers and overviews for GCS in Hungary. Provision and update of LWI/ Support documentation. Regular reviews weekly drop-in / clinic calls with steering group
Work along with 2nd line engineers at the service desk helping to minimize impact to users on high complex cases and support incident managers in high level escalations/ crisis calls.

Requirements:

Soft skills:

Ability to meet the customers’ needs in line with the business requirements is a must
Focusing on the objectives and the required outcomes of the processes during delivering a service is a must
Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is an advantage
Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
Taking the responsibility and takes care of the consequences of making a decision is a must
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

Professional skills:

CCNP Knowledge is a must
Cisco Design Knowledge is an advantage
Voice Knowledge is an advantage
Wireless Knowledge is an advantage

Language skills:

English on a fluent level

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

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