What you’ll be doing:
• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improve customer satisfaction level

What you need to have:
• Intermediate English and fluency in Polish
• Affinity to resolving IT related issues
• Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
• Logical thinking, solving problems resourcefully and fast
• Outstanding communication skills, customer focused mind-set
• Ability to do multitasking
• Enjoying and committed to working in teams

What we offer:
• Inspiring new challenges (various assignments, products and teams)
• Employee and Family Friendly Workplace – Opportunity to work from Home
• Supportive team culture
• Competitive salary and benefit package
• Professional development programs, trainings and educational support
• Private health insurance package