Czech Speaking Customer Service Agent (HE-8997)

A munkáltatóról / About the company
Our multinational partner company is searching for candidates for a Czech Speaking Customer Service Agent position.
Pozíció részletezése / Position overview
What you’ll be doing:

• Receive information and schedule a technical visit for customer’s whose appliance needs repairing
• Provide first level technical guidance on common errors or issues experienced with home appliances to avoid a technical intervention
• Answer and register customer’s questions, requests, complaints
• Information material request when customers need a new user manual or information on delayed orders or services
• Call back customers giving the information provided by the Back Office Team (name, date, intervention scheduled, data correction etc.)
• After additional training and experience handle extra warranty calls

What you need to have:

• Fluent language skill in Czech
• Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.
• Must demonstrate strong communication and interpersonal skills.
• Requires basic software knowledge
• Must be able to efficiently manage multiple projects and tasks at the same time.
• Secondary school is requires
• Displays passion for and responsibility to the customer.
• Displays innovation in everything you do.
• A strong drive to complete tasks.
• Displays personal and corporate integrity.

What we offer:

• Work experience in international company and multilingual team
• Excellent atmosphere, friendly and diverse environment, teamwork
• We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free fruit days and office massage.
• Internal training and career opportunities
• Wide range of financial and in-kind benefits
• Flexible work environment and working schedule
• Casual dress code


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30