German Speaking Cash Collection Team Leader (HE-8972)

Pozíció részletezése / Position overview
What you’ll be doing:

• Accountable for ensuring that all in scope Collection activities are performed and policy/regulatory requirements are met during the migration and the BAU period as well.
• Create and maintain standard best practices
• Staff the team with capable people, release employees if that becomes necessary
• Ensure team members are adequately trained, encourage development of skills, ensure backup structure is in place…
• Regular coaching and feedback to team members in a professional way
• Ensure administrative tasks are done on time (e.g. timesheet submissions, performance documents are up to date, sick leave forms submitted, mandatory trainings, clean desk policy, health & safety etc.)
• Addressing team members’ individual job related problems, complaints
• Resolves customer escalation in a timely manner to avoid disruption and minimise business impact
• Plans and distributes workload appropriately to ensure that business needs and deadlines are met.

What you need to have:

• Minimum of 5 years relevant experience in Collections or related activity
• 3+ experience in an international SSC environment of which at least 2 years people management
• Priority management, influencing, analytical thinking, facilitation, presentation, interpersonal ability.
• Experience of relevant ERP business systems e.g. SAP
• Excellent customer service skills
• Excellent administrative skills and ability to analyse data and produce reports
• Advanced academic background, preferably to good degree level or equivalent

Language skills:

• English and German on a fluent level is a must

IT skills:

• Knowledge of MS Office

What we offer:

• Using & improving your language knowledge
• Multinational and modern environment
• Competitive compensation package
• Good possibilities to grow within the company
• Personalized training opportunities


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30