T&I Domain and Lean Six Sigma Expert (HÉ-8946)

2018-10-08-Budapest-JG - finance-other
A munkáltatóról / About the company
Our Client is a multinational and prestigious company in the telecom sector. To their continuously expanding team in Budapest we are looking for an Transformation & Innovation Domain and Lean Six Sigma Expert.
Pozíció részletezése / Position overview
What you’ll be doing:

FAO Expert (espacially GL, RtR, FPnA):
• Drive domain competency of FAO accounts
• Create training materials and training plans to conduct Domain trainings for FAO associates per business need and advice by T&I Head
• Support Baselining and Benchmarking activities for all FAO processes

iQMS Related – Key Support:
• Making sure that QCP, BCP, SLA Standardization, FTE estimation/Capacity Mgmt. Documents are appropriate and available in all accounts in which this position is mapped by T&I Head
• Any Observation or NC raised from an audit for any BPS account is closed within 3 weeks from the date of raising it
• CSS (T-VoC, BAU-VoC) Analysis – by BPS account, by attributes – available on time
• Support Delivery team perform RCA (root cause analysis) for any misses (SLA/KPI/Other metrics/issues)
• Perform Internal Audits as per need/requirement/advice by T&I Head

Mentoring PI Projects (as per business need/advice by BPS T&I Head):
• Mentor Process Improvement projects as per target communicated by line manager
• Facilitate brainstorming sessions to initiate PI projects for accounts
• Support Delivery team achieve – BVA / PI targets for the Quarter/Year

Process Knowledge Transfers (as per business need/advice by BPS T&I Head):
• Learn KT activities and perform knowledge transfer per our company’s provided guideline.
• Making sure knowledge transfer is done as per plan / timeline

Reporting / Analysis:
• Send Weekly report with 100% accuracy and on time
• Monthly reporting on all activities as per business need and advice by BPS T&I Head

Continuous Learning and Sharing:
• Develop one additional skill set every year to align to future needs of business
• Share knowledge with other T&I members

RPA – Robotics Process Automation:
• Find at-least one opportunity in a quarter

What you need to have:

• At-least 1 year in any of the following role: Team Lead / Back-up TL or
SMEs of any process (FAO – AP, AR, GL/RtR/FpnA)

Advantages:

• Experience of performing KT lead role
• Green Belt Certified
• German, French, Italian or Spanish language knowledge
• Internal auditor certification and experience of handling at-least 2 audits

What we offer:

• Inspiring new challenges (various assignments, products and teams)
• Employee and Family Friendly Workplace – Opportunity to work from Home
• Supportive team culture
• Competitive salary and benefit package
• Professional development programs, trainings and educational support
• Private health insurance package

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Telefonszám: +36-1-439-2940

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