Order Management Specialist (German Speaker) (PE-8884)

Pozíció részletezése / Position overview
What you’ll be doing:

• The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
• Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions
• Provide assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• Resolves problems by applying established policies, procedures and tactics.
• Drive customer loyalty through increased productivity, improved value and through a high performance culture
• Able to provide both in country and cross border support as needed
• He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems

What you need to have:

• Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
• Good English capabilities
• Fluent German Language Capabilities
• Minimum 2-3 years of (preferably electrical industry) customer service experience
• Drive for results and collaborative style
• Excellent Communication and Interpersonal Skills (Written and Verbal)
• Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
• Teamwork, networking and continuous learning skills
• Adapting change and process improvements
• Good organizational and computer skills required to manage and organize high volume and diverse transactions

What we offer:

• Challenging projects in dynamic collaborative team
• Excellent working environment – safety and ethics is really important for us
• Culture & Values – the way we do business is just as important
• Learning & Development- We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30