Microsoft 365 Support Engineer (TB-8622)

2018-07-22-Budapest-IT/Telekom
A munkáltatóról / About the company
We are looking for qualified professionals to Microsoft 365 Support Engineer role.
Pozíció részletezése / Position overview
Who we look for:

Our Partner is looking for talented, passionate, and resourceful Office 365 and EMS engineers to join our ranks. Candidates will work as part of an established but growing team that is focused on driving global adoption and support Microsoft and other productivity platforms. The lucky individuals will be involved with providing L3 support, development and deployment of emerging messaging and collaboration platforms, advanced troubleshooting, and management of the Company’s next gen Digital Workplace. Our ideal candidate is self-motivated professional who demonstrates the ability to quickly grasp new technologies and products in addition to solving complex problems. You are bright and intellectually curious; deal with concepts and complexity comfortably; are capable, adaptable, and agile. You like the excitement of working in a fast-paced environment. You like being creative and are open to new ideas and ways of doing things. You can work independently as well as within a team spanning multiple regions. In addition, you have the following attributes:
• Ability to quickly learn new technologies in a dynamic environment
• Strong Analytical and problem-solving skills
• Accurately assess critical factors for success and mitigate risk on deliverables
• Proactively share technical knowledge and best practices with team members
• Possess excellent written and verbal skills
• Articulate ideas and thoughts clearly and easily Interact well with team leaders, peers, junior staff, and other managers at various positions

How you will fulfill your potential

• Work actively with technology teams and product owners to analyze and resolve issues
• Identify defects, discrepancies, and trends by ways of troubleshooting
• Manage incidents and effectively communicate with command center, application owners and senior stakeholders across all areas
• Improve users’ experience and adoption by observing patterns, recurring failures and/or issues, and advise on training and improvement opportunities
• Identify processes that can be automated and work with Engineering team in automating them
• Challenge existing setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage experience, adoption, and support service performance

Skills and experience we are looking for

• In-depth understanding of Microsoft Client OS and Office 365 Suite
• Proven expertise with implementing and supporting Exchange Online, SharePoint Online, InTune.
• Sound knowledge and extensive experience with setting and managing O365 tenant and applications
• 3 to 5+ years of demonstrated experience in Office 365 administration
• Good understanding on ITIL services management framework & methodology (Incident, Change, CMDB/CMS, SLA, Availability, Capacity)
• Proven ability to write structured technical & process document
• Experience on Product or Project Management is great advantage

Preferred Qualifications
• Experience in the Healthcare Service or related industries
• Degree in Computer Science, Information Systems, or equivalent work experience
• Minimum 5+ years of demonstrated experience in Office 365 support and administration
• Understanding of Microsoft Azure is a plus
• Good written and spoken English. Additional European language is a great advantage

In return we will give you
• Training: On-going In-depth training with current and emerging products and technologies
• Benefits: Medical program, Sports benefits, transport, culture, and other vouchers
• Compensation: Competitive salary package

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

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