1st Line Customer Support Technician (English+German) (HE - 8575)

2018-07-26-Budapest-IT/Telekom
Pozíció részletezése / Position overview
Job Responsibilities:

– Handling queries from internal and external customers
– Owning, driving, communicating, updating and proactively representing our company in all domains of activities
– Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
– Provide process improvement input wherever possible
– May do proactive jeopardy management

Requirements:

– Ability to meet the customers’ needs in line with the business requirements is a must
– Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
– The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must
– Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
– Great stress management skills is a must

Language skills:

– English on a fluent level is a must
– German on a fluent level is a must

What we offer

– Supportive corporate culture
– Inspiring working teams
– Competitive salary and benefit package
– Professional development programs, trainings and educational support
– Employee and Family Friendly Workplace
– Private health insurance package

If you are interested in the position above, please push the „Apply” button. Or send your CV in MS Word format to Horváth Éva horvath.eva@jobsgarden.hu . Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!

KAPCSOLAT

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