HR Operations Associate (HÉ-8470)

A munkáltatóról / About the company
Our multinational client is a leader in its sector and we are currently looking for a HR Operations Associate to their Budapest-based office.
Pozíció részletezése / Position overview
The HR Operations Associate completes HR transactions that require finalization by the HR Shared Services. The HR Operations Associate is responsible for documenting resolutions to all transactions via case management while ensuring superior customer experience at all times.

What you’ll be doing:

– Accurately completes transactions utilizing HR Shared Services procedures, policy manuals, knowledge management system and other reference materials
– Strive to exceed HR Contact Center Key Performance Indicators (KPIs)
– Partners with HRSS Specialists to develop HR subject matter knowledge to increase data quality
– Escalates team member inquiries in a timely manner when additional research or analysis is necessary

What you need to have:

– Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
– Knowledge and understanding of various HR processes
– Fully professional level of English knowledge, confident language knowledge of German or French or Turkish is desired
– Minimum 1 year of customer service, data processing or HR experience preferred

Ability to:
– identify frequent transactional issues and work with the HR Contact Center Supervisor to suggest process, procedure and training improvement opportunities
– identify issues, perform analysis and solve problems based on data or available information
– effectively collect and provide HR information to employees and People Leaders
– remain flexible with staff scheduling changes and time zones

What we offer:

– Be part of a diverse, young and vibrant team with great opportunities of growing and developing your skills and expertise
– You can support 10k+ employees for specific countries in Europe, Middle East or Africa
– We provide a competitive compensation package and a variety of cafeteria elements


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30