French Speaking Service Request Manager (PE-8324)

2018-05-17-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
Our client is a prestigious multinational company with worldwide presence, for which we are looking for French Speaking Service Request Manager to their Budapest-based Center.
Pozíció részletezése / Position overview
What you’ll be doing:

• Responsibility for handling enterprise customers’ IT and Telecommunication service requests including all commercial, problem solving and delivery aspects
• Taking ownership of the timely completion of the customer request: from technical design, pricing/proposal creation and ordering
• Directly performing some pricing and ordering activities and involves other departments and third-parties as necessary like technical department
• Keeping the requestor informed about the progress of his request via direct contacts and system updates
• Managing the handovers between the different departments and promptly raises and resolves any issue

What you need to have:

• Ability to meet the customers’ needs in line with the business requirements is a must
• Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
• Good knowledge of MS Office applications and agile with systems and processes is a must
• Bachelor degree and/or 2+ years relevant working experience in SSC/Customer Service environment is a must
• English on a fluent level is a must
• French on a fluent level is a must
• any European language on a fluent level is an advantage

What we offer:

• Inspiring new challenges (various assignments, products and teams)
• Employee and Family Friendly Workplace – Opportunity to work from Home
• Supportive team culture
• Competitive salary and benefit package
• Professional development programs, trainings and educational support
• Private health insurance package

KAPCSOLAT

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